We ensure to assist you the best way we can. Please use the menus below or reach out to us on Whatsapp if you have any questions.
We’d love to hear from you. Please choose from the options below that best suit your needs. All customer service is offered in English only.
Addresses and hours:
HQ: 334 Kennington Lane
London, SE11 5HY
Store: Online only
We want you to be completely happy with your purchase. If you don’t love it, send it back, it’s that easy. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
We’d love to hear from you. Please choose from the options below that best suit your needs. All customer service is offered in English only.
Addresses and hours:
HQ: 334 Kennington Lane
London, SE11 5HY
Store: Online only
If you have an account with shop.iambornfree.com, you can log in and view order status under “Orders”. If you checked out as a guest, you can email us at help@iambornfree.com and we’d be happy to provide you an update.
Depending on the status of your order, we may not be able to cancel it.
Please contact us immediately at help@iambornfree.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
To exchange an item, please initiate a return for the items you would like to exchange and then contact Customer Support by email help@iambornfree.com
Once an order has been placed, no changes can be made. This includes: adding a new item, changing a colour or size, or changing the billing or shipping address. We apologise for any inconvenience.
Sorry, IamBornFree does not offer price matching or adjustments at this time.
We offer 15% off for first-time customers – simply add your email to the form at bottom of this page and we will send you a discount code.
Address & Hours:
HQ: 334 Kennington Lane
London, SE11 5HY
Store: Online only 24/7
If you don't like our products, simply get in touch and we will do our best to help you.